Below are our policies. Please read them to completion, all policies are subject to change

Terms of Service

Welcome to Indianapolis Supply! We are committed to ensuring a secure and transparent online experience for our valued customers. Please review our Terms of Service, outlining our policies regarding the collection, storage, and use of customer information.

1. Information Collection:
We do not collect any personal information unless it is voluntarily provided by the customer during the order placement or account creation process. Personal information may include but is not limited to, name, address, email address, and phone number.

2. Information Usage:
The personal information collected is solely used for order processing, customer communication, and account management purposes. We do not use this information for any other purposes without the explicit consent of the customer.

3. Information Security:
Indianapolis Supply employs industry-standard security measures to safeguard customer information. Our systems are designed to protect against unauthorized access, disclosure, alteration, and destruction of the information we collect.

4. Information Sharing:
We do not sell, trade, or otherwise transfer personally identifiable information to outside parties. This includes sharing information with companies or individuals for marketing, advertising, or other purposes.

5. Exceptions:
There may be instances where we are legally obligated to disclose customer information, such as in response to a court order or other legal process. In such cases, we will make reasonable efforts to notify the customer before disclosing the information, unless prohibited by law.

6. Third-Party Services:
Our website may contain links to third-party websites or services. Indianapolis Supply is not responsible for the privacy practices or content of these third-party sites. We encourage customers to review the privacy policies of these external services.

7. Cookies:
We use cookies on our website to enhance the user experience. Cookies are small text files stored on a user's device to track preferences and improve website performance. Users can choose to disable cookies in their browser settings, but this may affect the functionality of certain features on our site.

8. Updates to Terms:
Indianapolis Supply reserves the right to update or modify these Terms of Service at any time. Customers will be notified of any significant changes, and continued use of our website constitutes acceptance of the updated terms. By using the Indianapolis Supply website, you agree to the terms outlined in this document. If you have any questions or concerns about our Terms of Service, please contact our customer service team for assistance.

Thank you for choosing Indianapolis Supply.

Return Policy

At Indianapolis Supply, we strive to ensure a seamless and satisfactory shopping experience for our valued customers. Please take a moment to review our policies regarding returns, particularly in the context of our commitment to customer satisfaction and the unique nature of heating and cooling parts.

1. General Return Policy:
We offer free returns on all items purchased from Indianapolis Supply. However, customers are responsible for covering the return shipping costs unless the item is damaged during the shipping process.

2. Damaged Items in Shipping:
In the unfortunate event that an item is damaged during shipping, Indianapolis Supply will cover the return shipping costs. Please promptly report any shipping damages to our customer service team.

3. Exception for Heating and Cooling Parts:
Heating and cooling parts, including HVAC equipment components, are subject to specific guidelines due to their nature:
a. Free Returns for Damaged Items:
If a heating or cooling part is damaged during the shipping process, we will gladly facilitate a free return. Customers must report any damages promptly to initiate the return process.
b. No Returns for Functioning Parts:
All heating and cooling parts sold by Indianapolis Supply are thoroughly tested and guaranteed to be in working order. As such, we do not accept returns for functioning parts.
c. Professional Installation Required:
All HVAC parts must be installed by a certified contractor to ensure proper installation and adherence to industry standards. Failure to comply with this requirement may void warranties and affect the eligibility for returns.

4. Return Process:
To initiate a return, please contact our customer service team within 14 days of receiving your order. Our team will guide you through the return process and provide any necessary assistance.

5. Refund Process:
Once the returned item is received and inspected, refunds will be issued promptly. Please note that the refund amount will exclude the initial shipping costs unless the return is due to shipping damages. At Indianapolis Supply, we value your trust and satisfaction. If you have any questions or concerns regarding our policies, please do not hesitate to contact our dedicated customer service team. Thank you for choosing Indianapolis Supply for your heating, cooling, and hardware needs.

Shipping Policy

At Indianapolis Supply, we are committed to providing you with a seamless and efficient shopping experience. Please review our shipping policy to understand how we handle orders and ensure timely delivery.

1. Free Standard Shipping for Orders Over $50:
All orders totaling $50 or more qualify for free standard shipping within the contiguous United States. This promotion is automatically applied at checkout, providing our valued customers with an added benefit for their purchases.

2. Swift Order Processing:
To ensure your satisfaction, we strive for quick order processing. All orders placed during normal business hours will be processed and shipped within 24 hours. Please note that this excludes weekends and holidays.

3. Shipping Methods:
We offer standard shipping for all orders, ensuring a reliable and cost-effective delivery option. If you require expedited shipping or have specific shipping preferences, please contact our customer service team, and we will do our best to accommodate your needs.

4. Order Tracking:
Once your order is processed and shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor the status and location of your package in real-time. Please allow a few hours for the tracking information to become available.

5. Shipping Address Accuracy:
It is the responsibility of the customer to provide accurate and complete shipping information. Please double-check your shipping address during the checkout process to avoid any delays or issues with delivery.

6. International Shipping:
Currently, Indianapolis Supply only offers shipping within the contiguous United States. We do not provide international shipping at this time.

7. Holiday Shipping:
During peak holiday seasons, shipping carriers may experience delays. While we strive to maintain our 24-hour processing window, we recommend placing holiday orders well in advance to ensure timely delivery.

8. Order Changes and Cancellations:
To make changes to your order or cancel it, please contact our customer service team as soon as possible. Once an order has been shipped, we are unable to modify or cancel it. Thank you for choosing Indianapolis Supply. We appreciate your business, and if you have any questions or concerns regarding our shipping policy, feel free to reach out to our dedicated customer service team.