Refund policy

At Indianapolis Supply, we strive to ensure a seamless and satisfactory shopping experience for our valued customers. Please take a moment to review our policies regarding returns, particularly in the context of our commitment to customer satisfaction and the unique nature of heating and cooling parts.

1. General Return Policy:
We offer free returns on all items purchased from Indianapolis Supply. However, customers are responsible for covering the return shipping costs unless the item is damaged during the shipping process.

2. Damaged Items in Shipping:
In the unfortunate event that an item is damaged during shipping, Indianapolis Supply will cover the return shipping costs. Please promptly report any shipping damages to our customer service team.

3. Exception for Heating and Cooling Parts:
Heating and cooling parts, including HVAC equipment components, are subject to specific guidelines due to their nature:
a. Free Returns for Damaged Items:
If a heating or cooling part is damaged during the shipping process, we will gladly facilitate a free return. Customers must report any damages promptly to initiate the return process.
b. No Returns for Functioning Parts:
All heating and cooling parts sold by Indianapolis Supply are thoroughly tested and guaranteed to be in working order. As such, we do not accept returns for functioning parts.
c. Professional Installation Required:
All HVAC parts must be installed by a certified contractor to ensure proper installation and adherence to industry standards. Failure to comply with this requirement may void warranties and affect the eligibility for returns.

4. Return Process:
To initiate a return, please contact our customer service team within 14 days of receiving your order. Our team will guide you through the return process and provide any necessary assistance.

5. Refund Process:
Once the returned item is received and inspected, refunds will be issued promptly. Please note that the refund amount will exclude the initial shipping costs unless the return is due to shipping damages. At Indianapolis Supply, we value your trust and satisfaction. If you have any questions or concerns regarding our policies, please do not hesitate to contact our dedicated customer service team. Thank you for choosing Indianapolis Supply for your heating, cooling, and hardware needs.